The hospital billing and payment process can be complex and confusing. This information will help explain our hospital’s billing and payment policies, and the resources available to help you.


Up-front Payment


Our hospital’s practice is to collect all known fees when you register, including deductibles, co-payments and co-insurance. If it is higher, we may ask you for additional payment upon discharge. If it is lower, we will promptly refund the difference owed to you.


Payment by insurance


If you have health insurance, we will bill your insurance carrier shortly after your visit, and your insurance carrier should pay your bill within 60 days. Your insurance company may contact you for additional information to process your claim. Please respond as quickly as possible to ensure you receive the maximum benefit from your coverage.


When will the hospital contact me?


If you pay up-front or with insurance, you will not receive further communication from the hospital unless the insurance company has not paid your claim or a balance is due from you (e.g., the portion not covered by your insurance or paid at the time of your visit).


Payment without Insurance


If you do not have insurance, you will be asked to pay in full at the time of service. If you are unable to pay, we will work with you to:

  • Set-up a payment plan
  • Apply for coverage through Medicaid
  • Apply for the Charity Care through RRH
  • Explore insurance options through the Health Insurance Marketplace*

*Only during annual enrollment


Can I get an exact pricing quote?


Unfortunately, no. We will do our best to provide you with a range of what you can be expected to pay based on our hospital’s historical pricing for similar services. Price quotes are not guaranteed since the services used to compute the quote can vary from the services you receive due to treatment decisions, unforeseen complications, additional tests or services ordered by your physician, and variation in the clinical needs of each patient. To receive a pricing estimate, or for assistance in understanding charges associated with a procedure or encounter, contact our Financial Counselor at 316-425-1762 or by email at rrhfinancial@rrhderby.com


Pricing Transparency


All U.S. hospitals and health systems are required to make public a list of all standard charges. When reviewing this data, it is important to remember that these are rarely the price a patient would pay. Every insurance contract and benefit plan design is different, resulting in variability to standard charges. Additional pricing transparency resources are currently being developed. If you have questions about Rock Regional Hospital’s pricing transparency efforts, please contact our Director of Business Services at 316-425-2416 or email us at rrhfinancial@rrhderby.com


Other Charges


Your hospital bill contains charges for hospital services only. Some of the services you receive during your visit may be from providers who are affiliated with our hospital, but are not employed or operated by our hospital. Therefore, you may be billed separately for certain professional services, which may include:

  • Your physician
  • ER physicians
  • Radiologists
  • Hospitalists
  • Pathologists
  • Cardiologists
  • Anesthesiologists


For questions about your hospital bill: 316-239-7170

You may also email us at:  rrhbilling@rrhderby.com